Dear Colleague

The free telemedicine helpline service, accessible by dialling 1400, is available to people aged between 16 – 69, from June 2nd 2025. It is intended to ease pressure on emergency services by guiding patients to the most appropriate level of care based on their symptoms.

The helpline is meant to be used directly by patients. It targets those who are unsure whether their condition constitutes an emergency.

Patients deemed not to require emergency treatment at Mater Dei will be directed to private hospitals such as Da Vinci, St Thomas or St James’ or to local health centres.

The emergency number 112 will of course continue.

Regards
Jason

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Dr Jason Bonnici MD FMCFD Dipl. Fam. Pract. (MCFD)
Honorary Secretary
Malta College of Family Doctors
E: [email protected]
A: The Professional Centre, Triq tas-Sliema, Gżira. GŻR 1633
W: mcfd.org.mt